Refund & Cancellation Policy

01Cancelling your subscription

• You can cancel at any time from your account settings, or by emailing hello@artquil.com.
• Cancellation stops future renewals. Your plan stays active until the end of the period you have already paid for, and you keep access to your remaining credits for that period.
• We do not charge a cancellation fee.

02The 14-day free trial

• Paid plans may include a 14-day free trial, limited to one per customer.
• Cancel at any time before the trial ends and you are not charged at all — there is nothing to refund because no payment is taken.
• We email you before the trial ends so the first charge is never a surprise.
• If you do not cancel, the subscription starts automatically and the first payment is taken on the day the trial ends. That first charge is covered by the refund terms below.

03Refunds on subscriptions

• If you are unhappy with a paid plan, tell us within 7 days of the charge and we will refund it in full, provided you have used no more than 10% of that period’s credit allowance.
• Beyond 7 days, or where more than 10% of the allowance has been used, subscription fees for the current period are non-refundable — you keep access until the period ends.
• Renewal charges are refundable within 7 days of the renewal date if you have not used credits in the new period. We send a reminder before each renewal so you are not surprised by it.

04Credits

• Credits already consumed by a completed render are not refundable, because the compute has been used.
• If a render fails because of a fault on our side, the credits are automatically returned to your balance. You do not need to ask.
• If a render fails or produces an unusable result and the credits were not returned automatically, contact us within 7 days and we will investigate and credit you where appropriate.
• Credit top-up purchases are refundable within 7 days to the extent the credits are unused.

05When we will not refund

• Where the account was suspended or terminated for breach of our Terms of Service.
• Where a refund is requested only because output did not match subjective expectations, after substantial use of the allowance. Generative output is inherently variable; we recommend testing on the free tier first.
• Enterprise agreements, which are governed by their own signed contract.

06How to request a refund

Email hello@artquil.com from the address registered to your account, with the invoice or payment reference and a short description of the problem.

• We acknowledge refund requests within 2 business days.
• Approved refunds are initiated within 5–7 business days.
• The money reaches your original payment method according to your bank or card issuer’s timelines, usually within a further 5–10 business days.
• Refunds are always issued to the original payment method. We cannot redirect them elsewhere.

07Failed or duplicate payments

If you were charged twice, or money left your account for a payment that did not complete, email us with the reference and we will trace it with our payment gateway and return it in full.

08Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback freezes the account while the dispute runs, and we can almost always resolve the issue faster directly.

09Contact

Artquil Private Limited
23 MIG Flats, Shiv Shakti Colony, Prayagraj, Uttar Pradesh, India
Email: hello@artquil.com
Phone: +91 80816 37568